Customized items can never be replaced as they left the shop with that request from the shopper. We totally understand things can go wrong- Some materials are not easily replaceable as there could be a shortage. Along with covid laws put into place.

We operate on Pacific Standard Time US Time Zone Tuesdays - Saturdays 9am PST - 5pm PST

We ship items weekly on SATURDAYS only. With the exception of Holidays we do ship daily to ensure holiday items arrive timely from our end.